Support

Email [email protected]. We answer within two business days, and safety reports within 24 hours.

Subscriptions

A plan works everywhere you sign in to AcrePin, wherever you bought it: a plan bought in the iPhone app works on the website, and one bought on the website works in the app.

Bought in the iPhone app: manage or cancel it in Settings, then your name, then Subscriptions. Use Restore Purchases in the app's plan screen after reinstalling or on a new device. Refunds for App Store purchases are requested from Apple at reportaproblem.apple.com.

Bought on the website: open Account on acrepin.com. Cancel plan stops it renewing; it keeps working until the end of the period you paid for. Manage billing opens Stripe's billing page, where you can update your card and download receipts. Partial periods aren't refunded; if you were charged in error, email us within 14 days and we'll put it right.

Delete your account

In the app, open Account and tap Delete account. On the web, open the account menu and choose Delete account. Your account and synced data are removed right away. If you can't sign in, email us from the address on the account and we'll delete it for you.

Report abuse

In Group Hunt, press and hold a message or a person to report them or block them. You can also email us. Include the crew name and the handle involved.

Landowners: remove your information

Owner names and mailing addresses come from county public records. To remove yours from AcrePin, email [email protected] with the county and the parcel number (on your tax statement or the county's website). We remove it within two business days, and the removal stays in place when the county data is refreshed.

Map data problems

If a boundary or record looks wrong, email us the county and parcel number. Each county shows its source and the date it was last updated.